How loyalty cards with stamps work in Cardora

Let's start with a parallel: businesses have always used loyalty cards to encourage customers to come back. The model is simple: "collect stamps on this card." You can get a stamp for every visit, for every purchase over a certain amount, or for bringing a friend. The rule is set by each business.

Cardora does the same thing, but in a modern way: you no longer need the physical card. Everything happens on your phone. And since everyone has a smartphone, it becomes a natural, simple and elegant experience. Plus, the digital card doesn't get lost, broken or forgotten at home.

How it works, step by step

1. Creating the stamp card

The first step is taken by the Cardora account administrator – usually the person who registered the businessFrom the administration panel, a new stamp-type loyalty card is created (Cardora also allows other types, but we will talk about them another time).

When configuring, you can set:

card title and description,
color scheme,
the representative image,
maximum number of stamps.

Image is important: If you offer stamps for every coffee purchased, choose a suggestive photo of a coffee. That image will also appear on the digital card in Google Wallet or Apple Wallet.

2. QR code for customers

After you create your card, Cardora automatically generates a unique QR code. This represents that card type and should be displayed so that customers can scan it with their phone.

You can print the code from the Cardora app (image or PDF), then place it in a nice frame on the counter, at the reception or stick it on the window. If you have an electronic display (for example, a tablet or a digital photo frame), you can display the code there as well.

From this moment on, you are ready to welcome customers into the loyalty program.

3. How customers sign up

Instruct your salespeople to invite customers to scan the QR code. That's all they need to do to sign up.

After scanning, a Cardora page opens on the customer's phone with the card details – title, description, company name – and two authentication options: with Google or with Apple. Everything takes a second.

Important: There is no need for the user to install any new app. Once they sign in, their personal card is automatically created. They can see it immediately on the screen and add it to Google Wallet or Apple Wallet with a single tap.

Even if they don't add it to Wallet, the customer can always access their card on app.cardora.ro using the same account.

4. Awarding stamps

Each time the customer returns, they show their digital card (on their phone). The salesperson uses their phone’s camera – or a tablet in the store – to scan the QR code on the card.

The seller's screen displays customer information and card status. With a single tap, they can add a new stamp. The update is instant, both in the business database and in the customer's digital card.

The process is repeated with each visit, until the customer reaches the maximum number of stamps configured.

5. Offering the reward

When the card reaches the maximum number of stamps, the app shows the seller the message "You can offer the reward"The reward is determined by each business: a free coffee, a dessert, a discount, or any other benefit you want.

Once the reward is offered, the seller marks this in Cardora and the system automatically resets the card to 0 stamps. The customer can immediately start a new loyalty cycle.

6. Transactions and reports

Cardora also allows each visit to be recorded as a transaction – with a short description and value. This data is automatically stored and can be later analyzed in the reports in the administrator account.

The merchant can also see the customer's history when scanning their card. This can provide a more personal and attentive experience, demonstrating that the business knows its customers.

Conclusion

With Cardora, the whole process becomes simple and elegant – no lost cards, no apps to install, and no technical complications. You set the rules and the reward, and the system takes care of the rest.

If you want to try it, create an account on cardora.ro and set up your first stamp card. And if you have any questions, our support team will help you get started step by step.

We're always happy to hear how it went for you and what ideas you discovered using Cardora.